Shipping Policy
1. Overview
We are committed to fast, secure, and discreet delivery of your research materials. Please review our shipping terms and conditions below.
2. Where We Ship
We ship worldwide. International shipments may be subject to customs inspection, duties, taxes, or seizure. The customer pays all customs, duties and import taxes.
3. Order Processing
All orders ship from our warehouse in Arizona within 2 business days.
4. Shipping Options
At checkout, customers choose Ground, 2-Day or Overnight shipping at live carrier rates.
5. Tracking
Every order gets a tracking number by email, sent to the email address provided at checkout.
6. Delivery Timeframes
Estimated delivery times are provided by the shipping carrier and are not guaranteed by us. Delays may occur during transit. Delivery times may vary due to carrier delays, weather events, holidays, customs processing, or other circumstances beyond our control.
7. Ownership & Responsibility
Ownership and responsibility for the shipment transfer to the customer once the order has been accepted by the shipping carrier, except as provided in our lost or damaged package remedy. Except as described in Section 8, we are not responsible for shipping delays, stolen packages, incorrect shipping addresses provided by the customer, carrier errors, or delivery issues occurring after the packages have been transferred by the carrier.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of delivery and we'll reship or refund. If your package never arrives, report it within 7 days of the expected delivery date. We will open a carrier investigation, which can take 7 to 14 business days, and then reship or refund. Route shipping protection is available as an optional add-on at checkout.
Reships and refunds for lost or damaged packages are remedies for shipping problems, not returns. We do not accept returns.
9. Accurate Shipping Information
Customers are responsible for accurate shipping information and successful package delivery, except as provided in our lost or damaged package remedy. Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. Orders shipped to an incorrect address due to customer error will not be refunded or replaced.
10. Discreet & Secure Packaging
All products are packaged securely and shipped in compliance with applicable regulations. All shipments are discreet. External packaging does not display product names, details, contents, or descriptions.
11. Final Sale Notice
Due to the nature of research peptides and laboratory supplies, all sales are final and we do not accept returns. Lost or damaged packages are handled as described in Section 8 and in our Refund & Returns Policy.
12. Payment Methods
We accept debit and credit cards, Cash App and crypto.
13. Policy Updates
We reserve the right to refuse service, cancel orders prior to shipment, limit quantities, or modify this policy without prior notice.
14. Research Use Only
For laboratory research and analytical use only. Not for human or veterinary use. Not intended for diagnostic or therapeutic purposes.
15. Contact Us
If you have questions about your order, delivery, or tracking information, our support team is here to help.
Email: support@nextselflabs.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (MT)
1. Overview
We are committed to fast, secure, and discreet delivery of your research materials. Please review our shipping terms and conditions below.
2. Where We Ship
We ship worldwide. International shipments may be subject to customs inspection, duties, taxes, or seizure. The customer pays all customs, duties and import taxes.
3. Order Processing
All orders ship from our warehouse in Arizona within 2 business days.
4. Shipping Options
At checkout, customers choose Ground, 2-Day or Overnight shipping at live carrier rates.
5. Tracking
Every order gets a tracking number by email, sent to the email address provided at checkout.
6. Delivery Timeframes
Estimated delivery times are provided by the shipping carrier and are not guaranteed by us. Delays may occur during transit. Delivery times may vary due to carrier delays, weather events, holidays, customs processing, or other circumstances beyond our control.
7. Ownership & Responsibility
Ownership and responsibility for the shipment transfer to the customer once the order has been accepted by the shipping carrier, except as provided in our lost or damaged package remedy. Except as described in Section 8, we are not responsible for shipping delays, stolen packages, incorrect shipping addresses provided by the customer, carrier errors, or delivery issues occurring after the packages have been transferred by the carrier.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of delivery and we'll reship or refund. If your package never arrives, report it within 7 days of the expected delivery date. We will open a carrier investigation, which can take 7 to 14 business days, and then reship or refund. Route shipping protection is available as an optional add-on at checkout.
Reships and refunds for lost or damaged packages are remedies for shipping problems, not returns. We do not accept returns.
9. Accurate Shipping Information
Customers are responsible for accurate shipping information and successful package delivery, except as provided in our lost or damaged package remedy. Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. Orders shipped to an incorrect address due to customer error will not be refunded or replaced.
10. Discreet & Secure Packaging
All products are packaged securely and shipped in compliance with applicable regulations. All shipments are discreet. External packaging does not display product names, details, contents, or descriptions.
11. Final Sale Notice
Due to the nature of research peptides and laboratory supplies, all sales are final and we do not accept returns. Lost or damaged packages are handled as described in Section 8 and in our Refund & Returns Policy.
12. Payment Methods
We accept debit and credit cards, Cash App and crypto.
13. Policy Updates
We reserve the right to refuse service, cancel orders prior to shipment, limit quantities, or modify this policy without prior notice.
14. Research Use Only
For laboratory research and analytical use only. Not for human or veterinary use. Not intended for diagnostic or therapeutic purposes.
15. Contact Us
If you have questions about your order, delivery, or tracking information, our support team is here to help.
Email: support@nextselflabs.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM (MT)